[Resolved] MakeMyTrip India — Refund on hotel booking

SoumilishaSinha

from Udalguri, Assam

Address:	Gurgaon, Haryana, 700091
Website:	www.makemytrip.com

I never realized i made a grave mistake of saving my card details in the make my trip app. I shouldn't have trusted these business apps that are purely for business and care zilch about their consumers. Add to that, the so called pathetic customer support that is good for nothing.

I was looking for a hotel room and i had some money in my mmt wallet, but since i was booking through the app, it wasn't showing me the final amount. So i went to the netbanking page and guess what they had all my details saved the amount got debited without even me having to click anything. Now i am paying for a room that the app booked by itself, where i am not even staying. Wonderful job make my trip!

Thoroughly disappointed with the service.
Hotel booking id nh[protected]

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Nov 2, 2016

Complaint marked as Resolved

The issue was handled effectively and within a couple of hours they resolved it. Great service.

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

MakeMyTrip India Customer Care's response Dear Ms Sinha,

Greetings from MakeMyTrip!!

We are sorry to read about the issue, In reference to your complaint regarding the wallet amount.
As per our telephonic conversation, your issue has been resolved already.

Kindly do let us know for any further assistance required for booking.

Assuring you best of our services.

Team-MakeMyTrip Care