MakeMyTrip India — Refund partially transferred

Address:

Gurgaon

Hi
This is for a particular booking
MMT has transferred INR 59, 722 out of the INR 84, 002 (approx.) that was to be refunded. INR 24, 280 has not been refunded to me yet
Also, I spoke to MMT agent (when they called) and explained
The agent promised to escalate the issue, send an email and also promised a call back. Nothing done so far
The call was from this number: +[protected]

No email address and they don't come on call. So, I am not sure how to contact them

I have sent them all the details they need.

Regards,
Kamal