MakeMyTrip India — Refund pending for long -ETicket : NN[protected]

Booked an international ticket for travel on[protected] when the flight was cancelled by the airline due to COVID reasons. We made request for cancellations and did several follow up over emails and telephones with MMT and Airline and we were told due to heavy refund applications and financial difficulties the refund can take some months. We kept chasing regularly and recently airline told us that MMT was supposed to get refund from Airline as airline was ready to refund and had been refunding all passengers. But according to airline MMT never approached airline for refund on our ticket hence the 2 years validity for refund window is now over.

As MMT responsible for this lapse, we claim the full amount Rs.25521/- paid