| Address: | Gurgaon, Haryana, 122016 | | Website: | www.makemytrip.com |
I had booked a round trip ticket through Make My Trip. The travel dates were 7th Nov and 15th Nov. The booking id is: NF[protected]
But later on 17th Oct, i cancelled one leg of trip which was on 7th Nov, 2015. I also received a confirmation mail from the company stating that my cancellation is confirmed and i will get my refund in 5 working days. (mail attached)
The refund never came. After repetitive calls, i got to know that the information displayed in mail was false and i will get my refund after i complete my 2nd leg of journey, i.e., after 15th Nov.
After 15th Nov also i kept on waiting for the refund but it didn't come. After waiting for good 10 days, i wrote a mail to company on 26th Nov stating my grievance about refund pending.
Initially i was asked to wait till 3rd Dec, 2015 but i didnt get my refund even then also. Then again i complaint and i got a reply that should wait till 5th Dec.
Then on 4th Dec 2015 i got a mail from the company stating that they are processing my refund and i will get it "in 7-14 business days or next biling cycle, whichever is LATER". (mail attached)
But till today i have not received my refund.
What kind of customer service is this? I have suffered so much mental harassment due to this careless and callous attitude of the company. Even after 2 months, i have still not got back my hard earned money.
Request you to please help me.
Was this information helpful? | 
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have found that our concerned department was handling this case and they have initiated applicable refund for Inr 2175/- with refund reference number#[protected] on 23-Dec-15. The same should now be reflecting in your account as per your bank processing cycle. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care