MakeMyTrip India — Refund Pending Transaction Failed

Address:Flat No. 201, Tower No. 1-D, Skardi Greens, Landcraft Golflinks

I had made a booking with booking ID NH[protected] on 13 June 2023 which did not get confirmed due to payment showing incomplete. However, my bank account got debited and I called bank's customer care as well who confirmed that the payment has been made to make my trip for booking the hotel.
I have also raised service request for refund on make my trip with Request ID :[protected], however no response is received yet.

I am calling customer care again and again but unable to speak to a representative.

Please call me at [protected] and help with this query.
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