MakeMyTrip India — Refund related issue

Dear Sir,
I have an issue regarding the Refund against my Bus booking ID NU[protected] . I cancelled my bus on 18.10.2020. I already sent my credit card statements for the same to Mr . GIRISH B E with the Ref No :[protected] on 16th November 2020.
But till today date - 18.12.2020 I did'nt received any amount in my account. I m also trying to contact with your helpline number but I am unable to connect with them.
Kindly do the needful as soon as possible :
Details are as follow :
Booking ID : NU[protected]Bus tkt Hyderabad To Pune )
Mob: [protected]
E-mail : [protected]@ymail.com

Kindly do the needful as soon as possible.

In case of any query feel free to call me on [protected] / [protected]

Thanks & Regards
Rohit Kumar Sharma