MakeMyTrip India — Refund request of amount 10000 Rs against booking ID NF2JEXG4P27ZRB6W4362

Address:

D-401, La Vida Loca, Pune, 411027

Hello Sir / Mam,

I, Satish Ramdas Sable had did flight booking on 26 Mar, 2023 from make my trip. The flight is from Lucknow to Pune with Vistara airline on dated 01 Apr, 2023. I had booked tickets from MakeMyTrip for two travelers my self and my Dad. Total cost of booking is 12604 Rs while paying amount had applied two gift card of 10000 Rs and for pending 2604 Rs had selected credit card option. For paying pending 2604 Rs had filled the my credit card details and process the payment however instead of 2604 Rs they had debited 12604 Rs from my credit card. So with this flight booking which had total cost 12604 Rs MakeMyTrip took 22604 Rs from me.

When I notice this Fraud extra 10000 Rs debited from my credit card, I called MakeMyTrip customer care and requested for refund of 10000 Rs to my credit card during this first called I got confirmation that amount will get refund in 3 to 4 working days and the document like bank statement booking details all provided to executive. However had not received any refund or any update from MakeMyTrip. Its been two week pass but as of now I did not received any refund and during this timeframe I called multiple time to MakeMyTrip customer care but every time new executive/floor supervisor pick the call and said old refund request rejected due to there technical/account team issue. During this process had called multiple time and got four refund tickets.

I had did this travelled for surgery of my self during this difficult time I got mentally torture from MakeMyTrip refund process. I look forward to resolve this issue and get my refund ASAP.

Details:
Name: Satish Ramdas Sable
Mobile Number: [protected]
Booking date: 26th Mar'23
Booking done from: MakeMyTrip website
Booking Id: NF2JEXG4P27ZRB6W4362

Thanks & Regards,
Satish R Sable.