[Resolved] MakeMyTrip India — refund rs 14127

Nikki59

from Bokaro, Jharkhand

Address:

Araria, Bihar, 854311

I nikki bharti booked hotel galaxy in aligarh on 25 jan 2019 on the name of dilip singh through make my trip app and pay rupees 14127 by debit card no [protected]. Within a minute hotel is booked giving booking id - nh[protected]. But due to some reason i cancelled it within 10 minutes after booking but till i didn't get refund. Please do the needful. Details finds in the given attachment.

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Apr 2, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Feb 05, 2019

Updated by Nikki59 Please do needful

Verified Support

Feb 25, 2019

MakeMyTrip India Customer Care's response Dear Nikki59

Greetings from MakeMyTrip,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

In reference to your complaint regarding cancellation and refund, we have validated the case and found that, refund of Inr 14121.62 has already been initiated from our end on the same day of cancellation i.e. on 25-Jan-19. And the same should now be reflecting in your account as per your bank processing cycle. If in case it is still not reflecting then, we request you to please raise a dispute with your bank.

It is unfortunate to note that your recent experience with us has not been up to your satisfaction.

We hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Regards,
Team-MakeMyTrip Care