[Resolved]  MakeMyTrip India — Refund showing processed status but not reflecting in my bank account

Website:

makemytrip.com

I booked one room at Jineshwari hotel, Indore on 3rd Dec 2021. My train arrived early in morning so i called them to do an early checkin. For an hour I called them but nobody picked. So I decided to reach at the hotel location at 8AM around. When i reached at their place there was nobody opening the gate of the hotel. It was a bunglow converted to hotel in mid of residencies. I called them so many times but nobody picked. It was very quiet place with nobody around and just dogs barking here and there.

Being a alone girl in new city and this kind of experience is so worst. I rang the bell for like half n hour but nobody opened the door. No autos around. So with my luggage i had to walk till the main road like half n hour walk. I cancelled the hotel. But till today I havent got my refund. In the MMT account page it shows its refunded. But my bank account doesnt have any entry of such.

Please take an action on this. Horrible experience.

Booking ID - NH[protected]