MakeMyTrip India — refund/amt not credited to my new account

Website:

[email protected]

I have cancelled my bookings of hotel on 24 sept 2017 and asked for refund in my new bank account as my account used during booking was closed on 10 aug 2017. Both the account are in same name and same branch. I have submitted each and every documents they asked to submit bank statement of both the accounts and a loa. I am calling customer care every day but still didn't get my refund after 25 days of cancellation. My refund amount is nearly rs 32, 000. Every day they say our team is working on it but no progress has been seen.
My booking i'd are
Nh[protected] and nh[protected].
Very much worried for my money.