[Resolved] MakeMyTrip India — Refunds

Faizan Ahmad Zargar

from Srinagar, Jammu and Kashmir

Address:	190001
Website:	MakeMyTrip

Hey,
I had booked two airline tickets from delhi to kochi and back for dates 19th october'16 and 23 october '16 respectively on 28th august '16 for 26220/-
I had to cancel the same tickets because of change in travel plans.. On 4th october.. I opened makemytrip website for cancellation... The amount shown to me after cancellation was 25558/-... I thought to 672/- are being charged as penalty... I simply cancelled the flight... I have the screenshot of same... Next day, i get an email about refund in which only 2926/- are being processed for refund... I mailed the makemytrip team... There team called me... I registered my query... I was told... My issue would be resolved in 24hrs... But... It is almost in 48hrs... No response to my mails...

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Nov 17, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Oct 13, 2016

Updated by Faizan Ahmad Zargar Good Morning...

This is to state that it has been more than a week since I received any email from you... I almost had conversation with your team almost week ago... I was told that i would get a follow up from your team.. But I haven't been contacted since then... MakeMyTrip team has put me in a fix... Please address my concern soon...

Hopefully, I get contacted soon...

Thank You

Verified Support

Oct 15, 2016

MakeMyTrip India Customer Care's response Dear Faizan,

Greetings from MakeMyTrip!!

We regret the delay in response from our end. Understand the investigation is taking a bit longer than expected but please note that the concern person is already in touch with you on face book page and she will update you with the final resolution.

In future, should you require any other assistance, please visit https://support.makemytrip.com/customersupports.aspx?actiontype=COMPLAINTS .

Assuring you best of our services.

Team-MakeMyTrip Care