MakeMyTrip India — refunds not given as promised

Address:	636701
Website:	www.makemytrip.ccom

I've made a two way flight booking with makemytrip for my wife and kid from blr to del for 29th sep to 3rd oct with booking id nf[protected]. Tried amending the travel dates as we had some changes to travel plan but their website did not allow us to change travel dates (Amended travel dates for my parents with same itenary) due to some technical issue at their end and ended up calling the toll free number but the ivr menu did not have any option to speak to the customer care executives.

Atlast i was able to reach them through facebook and mmt's executive asked me to cancel and re-book the tickets. He also promised me that i'll receive a net refund amount of rs.5197 after deducting the airline cancellation fee.

But i've received only rs.3097 and i contacted them through facebook to get a standard mmt response of "we regret however there will not be any further refund on the same.".

I have made a copy of entire chat transcripts with makemytrip. Now i'm planning to take this legally. Any suggestions please let me know.