MakeMyTrip India — Refunds not processed, even after Airlines have credited the refund

This company is clearly taking advantage of the pandemic situation and not providing any customer support whatsoever. The helpline numbers provided just provide standard IVRS responses and there is no option to speak to a representative.

The e-mail ID [protected]@makemytrip.com is another dead-end - just an automated response that states 'Thank you for contacting us. We request you to visit the My Trips page via app or website for your booking related query.'

Once you login to your MyTrips page, there is no further option to follow-up on your refund. A simple refund of seat allocation charges (for a completed trip) is not being processed by Makemytrip, even after the Airlines has processed the refund. (Booking ID: NF[protected])