MakeMyTrip India — regarding holiday booking id # nl[protected]

Dear sir/madam,

My name is amit joshi. I made subjected booking with make my trip. But due to covid 19 holiday is cancelled. I have written multiple emails to executive assign to me but she is also non responsive. My flights had been cancelled by provider but and i can see my hotel bookings are also cancelled. But make my trip has not processed my refund so far. I can understand that we are working with 50% resource capacity but at least they should give me some date when they will be initiating the refund. Their non responsive behavior scaring me that i may lose my entire paid amount.