[Resolved]  MakeMyTrip India — regarding holiday package

I had booked a trip to Kerala from 13th to 17th August. But because of floods in Kerala it could not work out. I have multiple issues regarding this booking:
1. During the payment for booking, I was not able to apply a coupon on the trip: coupon : mega20k_bh on the trip. When asked customer service about the same, I was told that coupon is already applied. Can the coupon be applied without me even selecting it and if it was applied, why did I get the discount as told by another coupon ( ₹ 10360 only).

2. The app continuously showed me wrong information that my flight is on 13th aug at 00:00 hrs. Even now when I don't have any flight it is showing flight on 15th August at 12:00 hrs.

3. I tried to reach out to MakeMyTrip multiple times but there customer care number is always unavailable.

4. I raised the concern of floods in Kerala the very next day ( on 8th aug). But the response I got from team was that it would get better in 2 days. After that whenever I asked about an update, I was always told that even though army is deployed there and government officials are saying that the situation is grim but still MakeMyTrip was optimistic enough to believe in god's power that the condition would improve like magic on last day.

5. Finally MakeMyTrip team called me on 12th aug, asking for date change to 25th aug. Again another example of optimism from there end that such serious flood condition would improve and the place would be fit for vacation in next 10 days. Also, they expect their customers to not make any future plans because the customer was blind enough to trust the team.

6. When requested to change destination as I actually wanted to go on vacation, they said a straight no.

7. The response was so late that I couldn't even plan another vacation because my money was stuck here.

8. And the best part of the thing is that they plan to give me only one thirds as refund. It is as if I paid for the vacation of makemytrip.

9. The story is not over yet, in the app they show that I have completed my 5d 4n trip in just one day ( from 15th aug to 16th aug). It's the same time when Kerala was battling with floods... MakeMyTrip was in the impression that I was enjoying my vacation there. Ignorance at its peak