[Resolved] MakeMyTrip India — regarding refund for the cancellation of flight by airlines

Shanthi Shri

from Irinjalakuda, Kerala

Address:

Gurgaon, Haryana

My flight from coimbatore to cochin which was actually scheduled for 08.04.2018 got c cancelled ny the airlines later they postponded it to 09.04.2018 and that was cancelled too.
According to the policy if the flight was cancelled by the airlines then the customer is eligible for full refund and
It's been two weeks still i haven't got any notification from makemytrip regarding my refund and the process will be initiated within 3 business days. It's been a month still i didn't get my money.
It seems like you people are not confirmed with travel agency about the cancellation and refund.
Below, i have attached the files regarding the issue.

Was this information helpful?

No (0)

Yes (0)

Jul 14, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear Shanthi Shri

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail Id/Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care