[Resolved] MakeMyTrip India — regarding refund of my booking

neerajkh78

from Gurgaon, Haryana

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Regarding booking nh[protected]. This is to inform you that i got a confirmation that my stay has been cancelled then why i am not getting my money back. First i was told that if the hotel guys sends you a mail regarding cancellation then we will refund you the booking amount or will be given you as points. Now when i have send the confirmation mail regarding the cancellation now they are ignoring this mail.

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Aug 9, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

MakeMyTrip India Customer Care's response Dear neerajkh78

Greetings from MakeMyTrip!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that our concern team has handled your case and checked with the vendor/hotel regarding booking cancellation with full refund however, same was denied by them. Based on available details no refund is possible on this booking.

Assuring you best of our services.
Team-MakeMyTrip Care