MakeMyTrip India — Regarding the booking ID NL[protected]

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

Dear Sir,
I have made subjected booking in month of February 2020 for month of May 2020. I paid 2 lakh 43 thousand. But due to Covid 19 situation travels were banned by government. MakeMyTrip cancelled all my bookings and advised me to prepone the in future dates. I was also told that they will call me as soon as international travels resumes. I agrees to it. Now as per supreme court guideline such travel agents has to initiate the travel refunds. I am chasing MakeMytrip since one week on their customer care email ID but they are not responding to me. In fact they are not even answering on calls.

Please help me raise case against them and provide me my entire booking amount.