MakeMyTrip India — Regarding your refund request for Booking ID - NN[protected]

Address:	Kondapur, Hyderabad, 500084
Website:	MakeMyTrip

Hi Team,

I had booked a flight on 29th February 2020 from Hyderabad to Berlin, with PNR: H6DBL and E-Ticket No.: 098-[protected], to travel on 10th April 2020.

However, due to Covid19 situation, International Travel got restricted and my Visa also expired. So, I'm not in a position to travel now. Also I don't know when my Visa can be renewed, as you might know Germany still has travel restrictions for Indian travellers.

I have requested the airline AirIndia to initiate the refund but they said I need to connect with MakeMyTrip for this because I have booked the ticket from them. When I am trying to connect with MakeMyTrip they are not responding. I have tried several times with all kind of mode but no luck. I was trying to connect with them since last 3-4 months.

Please do the needful ASAP as it's been a long time I tried to connect to MakeMyTrip customer care and wasn't getting any response. It'll be really helpful if you look into my situation on priority.

The total amount for refund is Rs. 30999.

Please let me know if you need any further information.

Thanks in advance.

Regards,
Gaurav Kumar
[protected]