MakeMyTrip India — reserved a cab that dropped us 4 kms away from the drop-off destination

The reservation was for gangtok to siliguri. The driver dropped us on the highway just outside the town of siliguri around 10:20 am saying that he did not have the permit to enter the town. The total trip distance was less than 115 km. The driver was on the phone 80% of the time during the drive. We could hear him negotiating a pick up from bagdogra airport all along and the reason he dropped us mid way it appears was that he wanted to pick up some party from the airport at 11 am. We had two senior citizens in our group of four and this proved to be a great inconvenience. He said that he would talk to the company and have the amount equivalent to the cab fare (From the point where he dropped us to our designated drop off point) refunded, but that never happened. At the least, i want an amount of rs 300 refunded and action taken against the gozo cabs company and its driver nirmal. I have already complained to gozo cabs and they asked me to contact mmt for the refund. Thank you.