[Resolved] MakeMyTrip India — reversal of transaction.

Megsam

from Tumkur, Karnataka

Address:

560069

I booked an internation ticket from seattle to bengaluru on 22nd june through credit card. After all the pages the final page of entering the details of otp and password given and suddenly the website went off blank for several minutes. I got immediate sms of my amount debited to credit card. I callwd the call center of credit card to reverse the transaction. After several hours of transaction i get a mail regarding confirmation of ticket. This is ridiculous. You cannot maintain a stable website and we have to face financial loss. Please co ordinate with bank and reverse the amount. Else we may have to take up the matter with consumer court.

One of the worst customer service providers. When the ticket is not issued immediately how can you demand payment.

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Aug 10, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

MakeMyTrip India Customer Care's response Dear Megsam

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail/Mob no. entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care