[Resolved]  MakeMyTrip India — Room Service and Owner Behaviour

Address:Shree Narayan Home Stay, Anand Ganj, Suraj Nagar, Ujjain

I came to Ujjain with my family to see Mahakal, there I first booked Shree Narayan Home Stay from your site for the night. In which when we reached here we were given another room and then we were asked to change the room. And the bed sheet given to me was dirty, I called them and told them that my bed sheet was dirty and they said that they will get it changed. But one night our poor passed away from sleeping in the dirty bed sheet. The next day we went out early morning to see Mahakal, where we reached there at 2 o'clock, when we came back the water from their bathroom and toilet poured into the pure balcony, where I informed them where we were for the first time. Now it happened. Means this is what we did. Then they asked us to shift to the uppermost room. Because pure water was filled in the balcony, we had no option. I took the upstairs shift to my senior citizen parents. Then I told them that I had an afternoon train the next day. Can we leave around 12 o'clock, because it is winter time, so it is said that there will be an extra charge of Rs 1000/-. I told him that I had already talked to him before the booking amount came, but he had said that at that time. But when you get the amount you tell me your rule. My request to you is that if you have not given this amount, then till then you should not ask for the solution of the problem that I and my family have been facing due to my stay here. Then you will not give them their amount. I will also make this complaint in the grievance portal.
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Jan 19, 2024
Complaint marked as Resolved 
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