MakeMyTrip India — Rude behavior of Cab Driver and forcing to make undue payments

I had booked a cab from Kolkata to Bolpur on 19th June 2021, booking id:
NC[protected]

The cab driver was very rude in his behavior and denied that he represents MMT. He said that he is only representing his company ( some local car vendor).. Immediately on boarding he asked me to pay toll charges of Rs. 270/- although the actual toll ( one way) is Rs. 170/- only. I had to get dropped in between on the way and my family was to travel to teh last destination. He said that I have to pay Rs. 150/- extra just from dropping on the way . When I asked him to show document that specifies such demand, he could not show anything. He threatened to stop the car and not move further till I agreed and paid what he was demanding. I had paid 100% in advance and had my family with me - so I had no option but to agree to his unjustified demands. When I asked him for a receipt for the cash paid by me, he denied.

I am sure these demands are not as per MMT guidelines but these local vendors are just forcing passengers to agree to their terms. This is creating a very bad name for MMT with no option to do anything under such circumstances.

I hope this will be addressed so that necessary message is passed on to the travel vendor who sent the car to me and they are taken to task for such illegal actions.

Thanks