MakeMyTrip India — Scam in the name of Cab booking and refund

I lot whole trust on the makemytrip after booking of cab ride with makemytrip.

Booking reference:

Delhi to Agra.
The cab driver after 1 hour late. But customer care person says every 5 min he arrives. The driver is looks unprofessional and not able to operate the application. After 40 mins of fighting with application, he started his ride in opposite direction and not ready to listen also. Considering safety of family and travel in the night, i called makemytrip. They said cool that senior is working on the issue. The customer support called another 1 hour late saying story that technical clinch and asking me to go with the same driver. I have explained all the scenario and way he behaved. They are not ready to refund my money or arrange professional driver. They promised that supervisor will call. But till date no one called.

Makesometrip and take customer money is the best find name. They spoiled my trip plan and loot 3000+ money for the trip which i never take.