I booked 2 seats from Delhi to Agra on 20th Dec 2023 for 23rd Dec 2023 to make my trip with the vendor by Falcon tour and travels. On the day of travelling, the bus was already more than one hour late and when the bus arrived at my onboarding point the bus driver and coordinator did not allow me in the bus because they allotted my two seats to another person for more money. When I raised the issue with customer support and with the vendor then the bus driver and coordinator abused me and did illegal acts with me and I was thrown out of the bus. When I was trying to call the police(100 PCR) then they allow me in the bus without giving seats and we were standing in the bus cabin for an hour. The bus vendor and coordinator regularly abused us for a long time and in the rest point near about taj express highway they threw us from the bus and we travelled from another bus.
After that I complained to the vendor and he promised a refund but there is no solution. I also raised it on make my trip but they are also not responding. Due to this I suffered from lots of mental health issues and my plans were destroyed.
Booking id :NU[protected]
Company name : Make my trip
Vendor name : Falcon tour and travel
Incident date : 23-Dec-2023
Travelling city : Delhi to Agra
Amount : 1224/- (Need refund)
Coordinator number : [protected]/[protected] Was this information helpful? | 
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