MakeMyTrip India — Services are not provided as per mentioned details

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

I have stayed at Puja Residency - Varanasi through Make My Trip from 26th Dec 2021 to 28th Dec 2021 booked 2 Rooms (% Person) with Extra Bed.

Extra bed was NOT provided by hotel and when i connect to Make MY Trip (MMT) executive for the said matter and if we listen to my conversation with my Gaurav, in that Gaurav was updating me that the in policy (Hotel's) it was mentioned Extra mattress on Floor NOT an Extra Bed which I was NOT able to check at that time as I was on Trip.

Now today I have checked all the details & if you click on the Puja Residency's Policy for Extra Bed than it is showing Extra BED NOT an Extra Mattress & that was the discussion point with Hotel Staff.

As Hotel has NOT provided me the Extra Bed & Extra Mattress (On Floor) I have NOT taken from them as after spending Rs 12, 000 I am NOT supposed to spend my nigh on FLOOR. (Hotel's Camera / Staff / Gaurav (MMT Executive) / my friend on sport) can prove for NON availability of Extra BED.

Room amenities were also NOT as per details mentioned. (attached photo)

So, I request you to kindly REFUND my Rs. 1, 200 for 5th person EXTRA BED amount which Hotel has NOT provided to me and 20% of the total amount i.e. Rs. 2, 520 for amenities which was NOT provided to me.

So total Rs. 3, 720 to be refunded.