[Resolved] MakeMyTrip India — status of refund for failed booking

Sk2708

from Patiala, Punjab

Website:

Www.makemytrip.com

I have not recieved refund of a failed booking from nov 2, 2017. Please refer to complaint numbers[protected],[protected], [protected] and[protected] which were assigned to me on four separate occasions. It has been eight days while i was promised a refund within three working days of the booking failure by your telephonic representative and then through an email by digjaya pugaliya. It is despicable how one cannot even talk to a customer service representative without having a booking id. As you would know, there is no booking id in cases of failed booking. Emails to your helpline have all bounced back. I am extremely angry at this unprofessional attitude of mmt and would definitely think twice before making another booking with you.

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Jan 11, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

MakeMyTrip India Customer Care's response Dear Sk2708

Greetings from MakeMyTrip!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating your case we have found that our concern team has handled your case and your amount of Inr 6683/- has been reverted back in your account by your respective bank. We are happy to know that your concern has been resolved. It is unfortunate to note that your recent experience with us has not been up to your satisfaction.

We thank you for writing to us.

Regards,
Team-MakeMyTrip Care