Dear sir,
Iam a regular customer booking my flight through your esteemed organisation. Please note my latest booking cok auh Nairobi and accra. I arrived Nairobi airport pm local time my next connection is following day 9am that means I have to spend 19 hours transit in the airport. As per my good understanding airlines should provide accommodation but no information about my accommodation or any assistance when I contacted itihad airlines and kenyan airlines. They advise I have to obtain visa and arrange myself for accommodation and transport.
Any way I decided to spent pride launch by Kenyan airlines 40 usd up to midnight and another 40 usd for re entry 5am.
Please let me know who is responsible for my accommodation ? Etihad or kenyan airlines ? Iam very much disapointed and embarrassed myself regret badly. I will not book or use your site once again if you reply with sensible or reasonable reason where is the fault ?who mis manage with my itenary and consider to hang around Nairobi airport 19 good hours !!! Please reply.
Thanks and regards,
Sajeed
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