MakeMyTrip India — terrible service

Address:

New Delhi, Delhi, 110076

I made the booking from MMT for hotel, cab and train. I had a problems since i arrived in the hotel. The hotel pictures whatever they shown on the website is not as per actual. It was unpleasant experience at the time of hotel stay. When i complaint about the same on 09/06/2019 in the morning they promised me that 2000INR travel voucher will be send to my email address which is not yet given.

The hotel said after 2 hours that booking has been cancelled in MMT. I arrived at 7 30AM and requested the authorities to check in earlier because my kid was there with me. They denied at 9 30 AM they called and said the booking has been cancelled then i called MMT and after had a word with many executives the issue was resolved.

Secondly, I booked the cab early morning it was mentioned i got the message that driver details will be shared from 10AM till 11 20AM thriugh sms. I waited till 11 30AM and there was no sms. When i called MMT the person told me if cab will not be arrange they will cancel and issue the voucher. MMT always tried to bribe the customers but not overcome with the plesant journey and response.

Thirdly, I booked the train tickets and it was WL, When it was confirmed the seats allotted was all different places. I dont have the chance to cancel the ticket at the end of the day. The journey was 11 hours we 2 shared same seat in the night in order to reach the destination.
I dont know whether i will trust MMT for anything more or not. It was unpleasant experience i had in the trip.
I had problems earlier with MMT whenever i booked the vacations, holidays from them.