[Resolved]  MakeMyTrip India — Thailand tour - poor service, wrong information, hidden cost

Address:	Gurgaon, Haryana
Website:	MakeMyTrip.com

I made my booking through makemytrip.com for 7 days 6 nights to Pattaya and Bangkok, Thailand. Overall I felt quite disappointed with their service, going back on commitment, hidden cost etc. I will give the overall experience 0.5 star due to following reasons

1. Flight ticket - Trust me you can
i. cheaper flight
ii. at better timing (not at odd timing) on your own than what is recommended by MMT
MMT will tend to recommend you costlier flight at odd timing.
2. Food voucher -
a. In the name of Indian food, many travel advisors (I saw MMT, Kesari etc.) book the same hotel like Great Punjab in SOI 13, Bangkok. Not sure why because there were at least 5 other Indian restaurants in the same vicinity. May be the restaurant was charging penny to these travel companies.
b. The travel advisors take Indians like herd (a lady carrying flag and many following her is a common sign) to the restaurant
c. Hotel treats travel advisor customers like second class citizen. Even the entry for travel advisor customers / group booking is not from the front gate but from the behind gate as if they have committed some crime.
d. The restaurant
i. gets extremely crowded – long queue for self-service (travel advisor customers are not served; others get served)
ii. AC hardly works – you will profusely sweat if you have got some corner table
iii. provides poor food (Rotten / spoiled /burnt vegetable/ dal etc.)
iv. and poor service (long wait time for refill of rice and chapatti)
we paid 9101 INR for 5 days’ lunch / dinner, which amounts to 1800 INR per day for dinner. I guarantee that in similar amount (or probably lesser amount) you will get much better food and service.
3. Booking experience-
a. MMT is quite prompt when it comes to taking money. There advisors won’t mind you to call even at 12 midnight
b. Once money has been taken they become elusive. They won’t respond to the email, message etc. MMT leadership is another farce who will never look into any reported issue.
c. MMT hires ITC in Thailand. It may happen that MMT would mention that on day X there will be visit to a particular location and ITC can handover different itinerary to you. In the MMT voucher, it mentioned Nong Nooch on 23rd whereas ITC mentioned it on 24th.
d. ITC staff will say, I am just the worker not the owner, you please call Mr. X …
e. If you have done your own booking seeing MMT didn’t organize anything in any given day, you might get into trouble of handling ITC. We had booked SIAM Niramit on 24th seeing no activity by MMT on 24th. I had real trouble just because ITC arranged something on 24th. In fact, our whole family had to go in wet clothes from Coral Island to Nong Nooch village on 23rd because ITC told they won’t be able to make arrangement otherwise even if we delay by 10 minutes. A bus is going that side and we need to go in the same.
f. MMT / ITC will not include best of places like Royal Bangkok palace, Ancient city etc. but will include travel to Gems factory. As if you had gone there to see shopping places only.
g. In the beginning MMT will tell you all sightseeing included. But later they can give you ticket and ask you to make your own arrangement for travel. It has happened to me with Safari world. I was given email, which states Safari world & Marine Park with lunch + transfer + tickets – x amount . Whereas later I was told transfer is not included.