Travel Bus name :- Wayfare
From Shirdhi - To Hyderabad
DOJ 28-Nov-21
Booking Id:- NU[protected]
Timely service is the essence of bus services. Any delay by the service provider can have far-reaching consequences including delay in reaching the destination, missing an important event, amongst others. It is the duty of the transporter to start from the destination in time to avoid delay.
I travelled from Shirdhi to Hyderabad tru Ms Wayfare Travels sleeper coach ticket volvo double axtil for which was booked online in Makemytrip
The schedule time of departure from Shirdhe was 6.30 pm. The bus arrived the destination at 8.00 Pm which was not volvo but single axtil one. There was delay in starting the bus due techinal problem and finally the bus started at 10.45 pm a daly of 4 hours.
At about 2AM early in the morning when everyone where sound in sleep after much tension due dealy, the bus driver came wolk us up and demanded to get it another bus as the existing bus got failed due to techincal snage.
There was a furhter delay due to change over.
Finally the bus reach hyderabad at 10.45 am wherein the sheculed time was 4.40 am . They forced us to get down at Miyapur even though they wer multiple stops upto Lakadikapool.
The delay has coset going to office. Further bus provided was single axtil where they charged for volvo. The condition of the bus wqas very bad and there was not proper ac.
In between bus was stopped and let unauthorsed passnegers. When questioned the staff in the bus shouted and treatened the passengers.
Keeping in view of the above serious issues I request you to refund the charges immediately without any further delay
Thanking you in anticiaption sir
Suresh Kumarv
Freenlance reporter, Zeusmedia,
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