[Resolved] MakeMyTrip India — They cancelled my ticket but they are not refunding the cancelled amount

avanishranjan

Address:	122016
Website:	www.makemytrip.com

I booked a return ticket from Boston-New Delhi but due to some reason, I cancelled the ticket. The customer care guy sent me a refund receipt saying that it will be available in your account within 4 days. Now it has been more than 15 days, the money has not been refunded to my account. I called the customer care lot many times but either they will drop my call or will say my system says there is a problem in your refund. They will send me an email with no updates only the subject line will be changed saying "refund". I will never ever book any ticket with MMT. A sum of 48000 RS has been stuck with MMT and I am not sure if I will get my refund. I will suggest everyone not to book any ticket with MMT.

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Sep 18, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Aug 08, 2016

Updated by avanishranjan Here is the booking ID of the ticket : - IN1607B4S1278008

Verified Support

Aug 16, 2016

MakeMyTrip India Customer Care's response Dear avanishranjan

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned department and found that initially refund was not processed from our end due to some automation error and on 11-Aug-16 full refund of Inr 48971/- has been processed by the team towards the original form of payment, the same should now be reflecting in your account. Please revert if in case the same is still not resolved. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care