We had booked return ticket (dubai-delhi) via make my trip. It was a confirmed ticked. Added to emirates skyward.On the day of travel, 3sept2023, while checking we got to know pnr doesn’t exist. We called airline, they said it was voided by the agency. We called make my trip, they said it’s confirmed. I insisting, they checked pnr and said it’s cancelled and said it was cancelled by airline. We asked them to book another ticket, they told we ourself should book.
We where left with no choice, hence booked the ticket and completed the trip,
In the meantime, we repeatedly nailed make my trip to give us explanation for cancellation and not informing us about the the same. It’s been five days and they are saying they are investigating. Emirates had sent us written email that it’s by the agency,
They are insisting us to send the ticket with which travel was done. But who are they? Only govt of india/ uae / passenger or the airline has the authority to ask for the ticket. It was our convenience and logistics that if we can afford another ticket with the difference of price.
It’s my request to make make my trip compensate for this. It was highly troublesome. If we would not have checked during webcheckin, probably we would not have come to know unless at airport .
Make my trip should be made accountable for this Was this information helpful? | 
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