[Resolved]  MakeMyTrip India — ticket got cancelled without intimation

Address:

Bangalore, Karnataka

I booked flights to malaysia from trichy on 13th april. My travel date was on 20th april, amount was 31588 inr. Money was deducted from my account but i didn't get any confirmation. Instead i got a mail of cancellation and refund. They said due to a technical problem in mmt's payment gateway money got stuck inside mmt. So they processed refund. Buy why did they not call me or inform me before doing so. A similar issue had happened with a friend of mine and he'd got a call for his confirmation to get it refunded or not.

We were 5 friends planned to travel malaysia on 20th april. Since it was first time travel, we all wanted to book it together in same flight. But because this cancellation happened, we had to wait for mmt to do the refund and then do all the bookings together. I spoke to mmt hundreds of time, they said i'll get refund in may be 30 mins or half day but maximum within 3days that is by 17th i'll get the refund. I requested and pleaded to them saying i've to travel on 20th and also i've to do the visa. So please get my refund. They only kept telling it's processed but i never got it. I even spoke to my bank, they kept telling they never got anything from mmt. Daily i was calling but nobody responded well or did they help me. When i did booking on mmt, each round-trip costed me 16k per person. Mmt asked me to wait till 17th.. And i waited. I did not have extra money to book other flights. But never received. Somehow i arranged money and when i tried to do flights, it costed me 32k per person. All this happened because of this cancellation. For 5 people, totally it would've costed me approx 80, 000 inr. But because of this cancellation i had to change my plans to travel on 22nd and also totally i had to pay 1, 60, 000 inr for flights..

Because of mmt, i had face a loss a 80, 000 inr. What was my mistake here, why did i have to bear extra 80k for the mistake happened by makemytrip. 80k is not a small amount, who will pay me for this.

Please help me in this issue. I need a resolution from makemytrip.