| Address: | New Delhi, Delhi, 110018 | | Website: | www.makemytrip.com |
I have done modification of my existing booking which was scheduled on 25 july 2016 of 4 passengers naming Abhay Sharma, Ridhima Sethi, gagan Sharma, Kadam Sharma.The booking Id was MakeMyTrip Booking ID -NF[protected].
On 10/06/2016, I made modifications and change the travel date to 26/07/2016 and made the all the necessary payments which was asked online via my citi bank credit card no ending with 3172 which is under my name.The amount was Rs 6993/-
After few days when I opened the site for verifying whether the changes have been made or not.It was not.
And when I contacted MMT they are asking for more money as the fare has changed.
When there was problem on their side why would I be paying them for the fault I didn't commit.
They asked for the modification charges I paid them instantly now when there was technical glintch on their side and the booking cannot be confirmed on their side, why I should pay the extra amount.
kindly help me in getting excess amount they have charged and mental agony me and my family faced. Was this information helpful? | 
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case and found that initially date change was not through our website but later our concerned team has re-issued the tickets for new dates with same price. We thank you for contacting us.
Assuring you best of our services.
Team-MakeMyTrip Care