[Resolved] MakeMyTrip India — Ticket not booked refund status unknown

shamit4p

from Mumbai, Maharashtra

Address:	411038
Website:	makemytrip.com

Hi
This is to inform you that while booking a ticket (2 passenger, booking id nu[protected]) today there was an error "system error and booking not done and amount refund initiated"... I recd a similar mail and a text msg from mmt confirming the same...
Then i have booked the same ticket in a different bus (2 passenger, booking id: nu[protected]) which was successfully booked with confirmation of tickets from mmt... This bus was boarded at 26th may, 9:40pm...
Now i recd a call from a different bus asking where are we as we have booked a ticket with them as well...

Now i am confused that whether the ticket was cancelled or what is the refund status...
Kindly confirm the same asap and resolve the issue!!

Pfa... The mail and the text msg from mmt is attached herewith for your kind perusal...

Thanks & regards

Samit mukherjee
Pune
[protected]

+2 photos

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Jul 8, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2017

MakeMyTrip India Customer Care's response Dear Shamit4p,

Greetings from MakeMyTrip!!

We are sorry to read about your issue. Please accept our sincere apologies for the same.

In reference to your complaint, we have validated your case and found that on 26-May-17 customer has made a bus booking which has got failed and refund of the amount of Inr 3470/- has been initiated from our end on 27-May-17. The other booking was confirmed and we hope customer has utilized the same. We thank you for contact us.

Assuring you best of our services.

Team-MakeMyTrip Care