MakeMyTrip India — Ticket re book

Dear Sir/Madam,

I am one of your customers, who had booked a ticket from Ahmedabad to Toronto via Etihad.
Enclosed is the ticket for the same. I would like to mention that, my flight from Ahmedabad to Abu Dhabi was canceled on the 5th of August. I had tried to speak to MakeMyTrip as well as Etihad many times from that day. I had found a new update from the Etihad website and it is mentioned that transit passengers from Ahmedabad-India are now able to travel.(Enclosed notification)

I had made a call to Etihad customer care and they had advised me that since I had booked the ticket through agent MakeMyTrip, they are only authorised to rebook the ticket as soon as Etihad restart booking on their website. They ask me to be in contact with MakeMyTrip, but unfortunately, you people are not available to assist personally/on call.

You had put your customer in a worse situation by not allowing them to talk to you. Every time I tried to connect MakeMyTrip customer care, I listen to automated voice guidance with very few options. There is no option to talk to your customer care executive. I had contacted your local office but they do not have the authorization to cater to online booking customers. You do not leave any option by which your customer can raise their issue personally.

Request you to give me the mobile number of the concern executive so that I can ask them as soon as I will find that the Etihad has started the schedule of 11nth August.

My email address is [protected]@yahoo.com

Regards,

Rahil