[Resolved]  MakeMyTrip India — Ticket shows 2 passenger bus seat booked for 1 passenger only

Address:411033
Website:MakeMytrip

I have booked ticket from Pune to Shirdi for 2 passengers on completion of my booking i got confirmation mail with ticket which shows passengers =2 and detail of passenger as 1 i.e. Name and seat of passenger.

When i called customer care they replied me that as i have 1 female and 1 male passenger so bus company has taken only female information and booked for her ... Also, they accepted that this issue is from there end (makemy trip) but when i asked them to cancel the same thy said they will deduct 10% and refund rest of the amount.
Why shall i as customer should bear loss when the fault is at there end??????

I need full money back... i have the recorded call as well as ticket which shows information provided above is correct.

Please reply soon...
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May 17, 2018
Complaint marked as Resolved 
its solved
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2016
MakeMyTrip India Customer Care's response
Dear prashant chittam

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
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