[Resolved]  MakeMyTrip India — Total refund not credited as told

Address:	122016
Website:	MakeMyTrip.com

Dear Sir/Madam, I did my booking on 11th December from customer executive of MakeMyTrip for international travel from Chennai-London-Chicago-Kansas for 7th Jan with Booking ID IN1512B7S140432. While booking, I was said that cancellation charges would be around Rs-6500(including everything). Later due to some reason when I cancelled the ticket they charged me Rs-9500 which is Rs-3000 more than they told while booking. Now when I call customer support they say that you will get a call from MakeMyTrip within 4 hours but till now I didn't get any call from them. And after that my ordeal started I generated around 6 reference IDs and was told each time that will verify and the refund process would be initiated. It's been really taxing on my side to follow up with the customer care executives as they keep you on hold for so long . I request you to please look into the matter and please refund me back the balance amount. I even have an audio clip of customer executive saying the amount of cancellation charges while booking during a call.
Reference Numbers
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Thank you,
Paramesh Ulthi