[Resolved]  MakeMyTrip India — travel insurance refund

I had booked tickets and travel insurance from mmt on 10 dec 2018. Received insurance copy with incorrect details. I requested them to make corrections and send copy again. They promised to send it within 48 hours. Did not receive insurance copy so requested to cancel as i was traveling next day and they agreed and confirmed refund process initiated. Now after 12 days and repeated followups they claim refund has not been processed as there is some mix-up between their accounts and insurance team.. They are trying to fleece me by giving ridiculous excuses. Request you to take this up with some responsible people in their top management as their customer service is pathetic and customer friendly.

Booking id - nn[protected]

Thanks