[Resolved] MakeMyTrip India — trip to shimla manali completely ruined by mmt

Needhii

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560003

My trip to shimla and manali was completely ruined by mmt. Their service is very poor and they dont consider the complaints of the customer seriously. The trip was managed by their vendor who denied some of the important inclusions of our package but lied to mmt about it.
And its disappointing from mmt that they are not considering the complaints of their customer but is supporting vendor who is having a low morale.
Driver refused to go to hotel in shimla and we had to take a lift from some random people, hotel ppl didnt serve us dinner on arrival although that was included in package.
We were not even taken for sight seeing as per the itineary given to us.

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Apr 6, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

MakeMyTrip India Customer Care's response Dear Needhii,

Regret any inconvenience

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further.

Regards,
Team- MakeMyTrip Care