MakeMyTrip India — UAE VISA Issued but not delivered by MakeMyTrip

I have submitted documents to Makemytrip for UAE VISA on 25th january 2023. We are a couple travelling to Dubai on Feb 15th . Its now 4th feb 2023, still our visa is not received. While the MMT app shows status as *delayed*,

Im not sure why MMT VISA team is delaying visas. The customer care team is clueless,

I request you to please resolve this matter urgently as we are travelling for our honeymoon and also further countries are connected too. And we are unable to complete our trip plan due to unavailability of visas. We have already purchased tickets and insurance for our trip from MMT and will face huge losses if VISAS dont arrive on time. Please help ASAP!!!