MakeMyTrip India — Unable to contact makemytrip

MakeMyTrip India — Unable to contact makemytrip

S sjansen

I have been trying to contact makemytrip through their customer service numbers and the email ids. However its absolutely useless because none of the numbers are working. My issue was regarding extending the validity of the gift card that i had purchased for my parents who are senior citizens and as they are unable to travel right now because of the ongoing Covid situation, i had wanted to get the card extended. I had managed to get it extended at first for 3 months. Now i wanted to extend it further. However im just not able to get through any customer service numbers. The emails i have sent are bouncing back to my email id. This is totally a frustrating situation. When i contacted one of the makemytrip branches, they said that they cannot help out as the purchase was made online and not through their office. The representative gave me a mail id to which i sent an email but that was also of no use as that mail bounced back too. What kind of customer service is this???? I am trying all the possible ways to contact makemytrip to somehow get some update on the query but they have made it impossible for me to do that. I did not expect this kind of inefficiency from the company's part. So either my money should be refunded or the card should be extended till a period of time. Unfortunately the gift card was bought last year just before the covid pandemie broke out. This was an unexpected situation that came up. Hope somehow this situation is resolved. Was this information helpful? No (0) Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint. Apr 13, 2021 Updated by sjansen I have still not been able to contact makemytrip. I had contacted Woohoo which is a service partner for the gift cards i guess and i contacted them about the same. Although they responded to me promptly and they replied saying that they have passed the message to the makemytrip team and MMT will get back to me as soon as possible. Woohoo got back to me saying that MMT will do a one time extension of the gift card and if that was fine with me. How am i supposed to agree to this when i don't know whether my parents will be able to travel during that period especially considering the situation now where another complete lockdown in Maharashtra is maybe coming up.I had sent the message to Woohoo that either MMT gives me complete refund or extend the card for another year to which i got a reply from them through Woohoo that i need to give the contact details and MMT will get in touch to get this resolved. I had given the contact details and its been almost 3 weeks but so far there has been no response from MMT to contact me. What i dont understand is that why am i not able to get through their customer service????? Why should i send messages all the time through Woohoo in order to get some information??? Day by day this is getting even more frustrating. All i want is this issue to be resolved. This is a waste of time trying to somehow find a way where i can get in touch with MMT. I don't know how long is this going to take???????? I hope this platform will help me in getting this issue resolved soon.
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