MakeMyTrip India — Unable to make use of Credit Shield amount available

Address:

Tilaknagar, Hyderabad, 500044

I had booked my ticket Hyderabad to Mumbai to Riyadh during May 2020, due to lockdown and no operations my ticket got cancelled and subsequently on applying they have provided Rs. 17, 623 Credit shield,

I have been trying to get this used against my proposed travel since 3 months, I have became fool and running pillar to post, some times they say to contact International division, some time they say domestic division as I will be planning to travel in domestic sector.

Due to lockdown, my project got cancelled and will be not be travelling in international sector.

My booking id is NN[protected]. Finding difficulty in using my credit shield available. Being the last date for utilization is 28th Feb 2021. Lot of mental stress going on being a amount sizably bigger.

No over phone solution being provided, no escalation mechanism available, no email id available for lodging complaints.
My contact details are +[protected]