MakeMyTrip India — Unable to transfer MyCash back to bank account

Address:

India

I have 32K in my MyCash mmt account.
I need to transfer this back to my bank account. This is absolutely preposterous that MMT is not allowing me to withdraw MY MONEY back to my own bank account. Since when did MMT become a bank to take money, keep it and not give it back to the customers.

Need urgent action on this.

Thanks