MakeMyTrip India — Unauthorised charges

Booking ID : NC[protected]
New Delhi to Dehradun: One way cab
PICK UP: 04 Apr'22 Mon 10:30 AM: New Delhi Railway Station, Ajmeri Gate, New Delhi, Delhi, India
DROP: 04 Apr'22 Mon 03:09 PM: Prem Nagar, Dehradun, Uttarakhand, India
CAB INFO: Toyota Etios or Equivalent: 4 seater
Driver Name: Karmjeet Singh
Contact Number: [protected]

Issue 1: Driver did not refill diesel= Driver left car midway in Meerut expressway for more than 1 hour with phone switched off to refill diesel
Request 1: Request to MMT to arrange alternate option. No call back for 15-20 mins. Urged customer care to confirm= No actions from MMT, no refund processed, case shoved under the carpet
Issue 2: Payment made for diesel as per driver Karmjeet Singh to Deep Dhoti Contact [protected]. Amount 1500 - IDs[protected]/29=[protected]
Issue3: When driver arrived after more than 1 hr, confirmed with MMT driver arrived. However vehicle had issues due to engine startup and no diesel.
Issue 4: No communication from MMT on the harassment and trauma while I, my spouse and 1 year old were left stranded.

I therefore would seek a remedy for the harassment both physical and mental against Make My Trip for the INR 9, 000 due to which I had to make ad hoc payment of ad-hoc payment of 5800 in a stranded highway to complete my trip, exhausted and terrified.