[Resolved]  MakeMyTrip India — unauthorized transaction through my own makemytrip account

Website:www.makemytrip.com

Its regarding booking id : nf[protected] of my wife which was cancelled automatically by someone (Yes i still dont know who did it as its been 4 days and they haven't replied back) and after complaining to them they refunded me for this ticket without even informing me the reason of this cancellation and who cancelled it. First they claimed it was me which is rubbish as i have sent them all proofs of email and sms which didnt have any cancellation details. Then last i spoke to manager himanshu bhatt and he said will check the ip address and get back to me, next thing i know they have refunded me the amount. What a bunch of liars. Also regarding another booking id : nf[protected] of my wife which i paid rs.14915 for a one way ticket as she had to catch an onward flight abroad with me.
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Jan 6, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2017
MakeMyTrip India Customer Care's response
Dear Rutvik Upadhyaya

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that, our concerned team has handled your case and processed full refund of Inr 2751/- against the original booking and full refund of Inr 14915/- against other booking id - NF[protected]. The same should reflect in your account as per your bank processing cycle. Thank you for writing to us.

Regards,
Team-MakeMyTrip Care
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