MakeMyTrip India — unethical behavior and payment issues

Address:MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India
Website:makemytrip.com

I cancelled my round trip because of the govt of Sikkim restriction on residential visitors to visit the state due to covid19. On the off chance that govt isn't permitting the tourists, MMT should refund the full amount. Rather than giving us full discount, they charged punishment expense for all the travelers even I am secured under MMT double black and ought to get full discount for in any event 2 individuals. The MMT smartly added almost 90% refunded amount(without double black) to my wallet and gave an expiry date i.e.April 17th which we can't get ready for any movement because of limitations and covid19. The MMT is simply playing with the clients entrepreneurial. I have raised numerous objections through email and made such huge numbers of calls however you realize what, they basically answer us back saying we are at present encountering high call volumes because of corona so be patient or call later.
The best part is without giving any resolution, The tickets has been marked as resolved.
Reference No.[protected] and[protected].
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MakeMyTrip India customer support has been notified about the posted complaint.
Apr 02, 2020
Updated by avulavamsi
Screenshots FYI

Jul 29, 2020
Updated by avulavamsi
This is their behavior among customers
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