MakeMyTrip India — Unethical behavior - MMT

Dear team,

I booked ticket using MakeMyTrip for round trip from dammam to Cochin (in air Arabia flight) traveling on 20th May 2020 to Cochin from Dammam and 31st May 2020 to Dammam from Cochin.

Air Arabia cancelled the flight due to Corona and they refunded the ticket amount to MakeMyTrip team by 14th April 2021. And it was intimated to me by email.

But MakeMyTrip trip is not returning the amount to my bank account. They are keeping this amount under MyWallet section in MakeMyTrip portal.

I am not in plan to make any trips due to corona and I need this amount back in my bank account. I am not able to contact them via phone or email. They are neither answering in customer service phone calls nor providing email id to contact them.

Why are you keeping this money with you, when Airlines refunded this amount??????

This really un acceptable...Don't cheat customers. That during this pandemic situation.

Please help me to get the refund amount back to my bank account.

Booking Id: NN[protected]