[Resolved]  MakeMyTrip India — Unethical behaviour

Address:	New Delhi, Delhi, 600004
Website:	makemytrip.com

"your hotel booking nh[protected] for le pondy check-in 06 mar 2016 for 1 night 1 room (Lake view room) is confirmed. Please show this sms at the time of check-in." - this is the text that i got from make my trip... On the 5th march

When i booked this room in the makemytrip app the app said it cost me inr3684 and it said 1 room 2 guests.. It used a coupon which started with "htl.." but when i got to le pondy the receptionist shows me a mail which says the booking is for one guest and i have to pay extra for my wife inr1300+taxes. My trouble does not stop there, when i try to reach the customer service they are absolutely curt and when asked to talk to a manager they just keep transferring me to one agent to another without any empathy and they hang up on me, i had to call them up 3 times wasting precious time of my holiday... I particularly remember one name of a female, sharmishta... She cut my call twice when i said i want to talk to manager... It's embarrassing for me to take my wife on a getaway and get treated like this.
The problem that i have with makemytrip is:
1. Malicious marketing practices where the company does not specify the number of guests the offer is applicable to (Please take a look at the message on top, it only says 1 room, 1 night, does not specify the number of guests) and the customer has to be shocked to know that he has to shell out extra money
2. Bad customer service - lack of empathy shown by the call center agents, utter disregard for the situation that i found myself in and kept transferring me from one agent to another. I'm sure they are working like this under the instructions by their manager. I would want him/her to be taken to task, especially an agent named sharmishta

Desirable resolution for this incident would be just refund my holiday expense for all the stress that makemytrip caused

Regards
C.Kishore